服务内容-江苏先导干燥科技有限公司

Service

For many years, our company has focused on pre-sales and after-sales services for customers, providing users with satisfactory solutions, high-quality products, and perfect after-sales. It is our consistent commitment to win the satisfaction of every customer.

Optimized plan design

We communicate patiently with users, understand their actual needs, and provide users with the best design solutions.
Long-term guarantee for spare parts

We guarantee to provide users with at least 10 years of spare parts service to avoid equipment idle due to aging of equipment components
Equipment upgrade

We fully consider the new needs of users in the process of enterprise development, such as production capacity and energy saving, and we provide you with new transformation plans to save your funds.
Operation training service

When the equipment is delivered, we provide your employees with comprehensive equipment use, maintenance, and simple repair training services, and provide written documents to avoid equipment shutdown due to employee turnover
Incoming test service

We have a complete material testing center, and welcome new and old users to provide on-site samples of various materials Service Process

服务流程

01Pre-sale service:

Establish user files, get in touch with customers, introduce the technology and equipment of our factory, understand user needs, recommend corresponding equipment, implement samples and relevant technical preparations, and improve technical parameters.
02Sale service:

Provide users with relevant drawings and technical materials, coordinate the installation and construction of users' equipment, and inform users of the production speed and production quality. Ensure that user engineering progress is synchronized with equipment manufacturing. Handle emergencies and maintain good communication with users
03After-sales service:

Send personnel to the user to guide the installation, responsible for debugging until delivery.

Responsible for the operation and maintenance skills training of relevant personnel of users.

Provide spare parts with long-term quality and competitive price.

The warranty period of the equipment is one year. If the fault caused by improper operation is charged, the cost will be charged and 48-hour service and maintenance will be implemented. That is, the user’s question must be answered within 24 hours after receiving the user’s message. If it cannot be solved by phone, the next one Rush to the user site to solve the problem within 24 hours.

Service Process